Privacy Policy

1. Introduction

Turka Vision ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video management system (VMS) software and services, including our website at turkavi.net.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide when:

• Creating an account or user profile
• Contacting us for support or inquiries
• Subscribing to newsletters or updates
• Participating in surveys or feedback
• Purchasing or licensing our software

2.2 Technical Information

We automatically collect certain technical information when you use our services:

• IP addresses and device identifiers
• Browser type and version
• Operating system information
• Usage patterns and preferences
• System performance and error logs
• Camera and hardware configuration data

2.3 Video Data

As a video management system, Turka Vision processes video streams and recordings. This data is processed locally on your systems and is not transmitted to our servers unless specifically configured for cloud services.

3. How We Use Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To improve, personalize, and expand our services
• To understand and analyze how you use our services
• To develop new products, services, features, and functionality
• To communicate with you for customer service and support
• To send you updates, security alerts, and administrative messages
• To detect, prevent, and address technical issues and security vulnerabilities
• To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, provided they agree to keep this information confidential.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure development practices
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Video data processed by our software is stored locally on your systems and is subject to your own retention policies and local regulations.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your information
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytical Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

9. International Data Transfers

Our servers are located in Singapore. If you are accessing our services from outside Singapore, please be aware that your information may be transferred to and processed in Singapore. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Our lawful bases for processing include:

• Contract: Processing necessary for service delivery
• Legitimate Interest: For business operations and improvements
• Consent: Where you have given explicit consent
• Legal Obligation: To comply with applicable laws